CEO of The Retail Doctor, Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

In 1994, Bob Phibbs started his retail consulting company, The Retail Doctor. His clients include some of the largest retail brands in the world including Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Tommy Bahama, Vera Bradley, and Yamaha.

He was a key team member in the successful launch of the start-up venture It’s a Grind Coffee House Franchise: creating the two-week training program for new franchises, establishing site selection criteria, creating the brand identity manual, website design, promotions, and more.

Named one of the top retail influencers of 2016, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner.

He has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, the New York Times, and The Wall Street Journal. He performs business makeovers for the Los Angeles Times.

With over thirty years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest-grossing mall in the USA.